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Outpatient services is a broad term that encompasses a wide range of service types. Services are provided in a walk-in, walk-out setting. Services that fall into this broad category include individual and group counseling, educational and vocational services, life skills training, primary health care, programs for family members of patients, relapse prevention services, continuing care programs, or supportive services.

Partial Hospitalization/Day Treatment

This service type is provided for individuals with chronic or acute mental or emotional disturbances who do not require full-time hospital care but can benefit from a structured environment. Services are provided in a range of settings, and may include individual, group and/or family therapy; social and recreational activities, and a range of other therapy types.

Case Management

In these individualized programs, case managers develop case plans for the evaluation, treatment and/or care of individuals who have mental, emotional, or social problems and need assistance in arranging for services. Case managers ensure that services are obtained in accordance with an individual’s case plan, and follow up and monitor progress to ensure that services are having a beneficial impact on the individual.

Psychiatric Rehabilitation/Day Programs

This service type is provided for adults with serious and persistent mental illness or for children with serious emotional disturbances for the purpose of stabilizing them and increasing their ability to function within their environment with as little ongoing professional intervention as possible. Services may include medication and supportive psychotherapy to alleviate symptoms; training in interpersonal and independent living skills; cognitive retraining; family psychoeducation; peer support, and assistance in gaining access to resources and benefits.

Mobile Treatment /Assertive Community Treatment

Programs that provide recovery-focused, high intensity, community-based treatment, rehabilitation and support services for people with serious and persistent mental illnesses. Services are provided in non-office settings by a multidisciplinary team whose members are trained in the areas of psychiatry, social work, nursing, substance abuse and vocational rehabilitation; and include treatment, help in managing symptoms of the illness, immediate crisis response, case management, peer support, medications, supportive therapy and practical on-site support in coping with day-to-day demands.

Supported Employment

Programs in this service type connect people with disabilities to paid, meaningful work in a variety of community-based settings. These programs also provide training in basic job skills and work-related behaviors, assistance with specific tasks as needed, and whatever other initial or ongoing support is required to ensure that the individual retains competitive employment.

Crisis Intervention

Crisis intervention services provide immediate assistance for people who are in acute emotional distress. Examples of these services include mobile crisis teams, walk-in centers, or other means of face-to-face assessments and telephone interventions.

Hospital Inpatient

This service type is for individuals who have acute psychiatric disorders who require hospitalization on a voluntary or involuntary basis for maximum benefit, and who might be a threat to themselves or others if left in the community or a less restrictive setting. Inpatient programs stabilize the patient and then facilitate the transition of the patient back to their community for ongoing treatment.

Self-help Support Groups

This service type includes organized groups of individuals who share a common problem or concern, who meet together on a voluntary basis to fulfill a need, overcome a disability, or cope with a crisis. Included are faith-based and secular 12-step models, groups that use a set of guidelines prepared by a national organization or headquarters. Support groups meet either in-person, by telephone, or via the Internet.


Helplines are a direct crisis service that are available to provide a person who is experiencing distress with immediate support and/or facilitated referrals through a confidential venue. Helplines are typically accessible through phone calls, texts, or chats.

Wellness & Recovery Centers

Wellness and Recovery Centers are peer-operated organizations that provide community-based support to individuals who may be opposed to using traditional clinical services. These centers provide recovery support services to individuals with mental health and co-occurring concerns. A holistic approach to wellness is provided, with services tailored to the individual’s needs.

Services for Families & Significant Others

This service type includes programs and support groups for the spouses, partners, parents, children, siblings, friends or significant others of people who have specific disabilities, medical diagnoses, behavioral health diagnoses, personal losses or other problems.